PRIVACY POLICY

This website is operated by ALPHAIMPERIUM LTD.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and what rights you have.

1. INFORMATION WE COLLECT

We may collect and process the following personal information:

Full name
Email address
Telephone number
Billing and delivery address
Account information
Order, payment and transaction details
Communications sent to customer support
IP address, browser, device and website usage information
2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and fulfil your sticker orders
Take payments and issue refunds
Deliver products to your chosen address
Manage your customer account
Contact you about your order
Respond to enquiries and customer support requests
Prevent fraud and protect the security of our website
Comply with legal, tax and accounting obligations
Improve our products, services and website performance
Send marketing communications where permitted by law

We primarily process order information because it is necessary to fulfil our contract with you. Other information may be processed to comply with legal obligations, protect our legitimate business interests or where you have provided consent.

3. ORDERS AND DELIVERY

When you place an order, we use the information you provide to prepare, process and deliver your products.

We may share the necessary delivery information with postal services, couriers and fulfilment providers so they can complete your order.

4. PAYMENTS

Payments may be processed securely through third-party payment providers such as Stripe, PayPal or other payment services available at checkout.

Payment providers may collect and process information required to authorise transactions, prevent fraud and manage refunds or disputes.

We do not directly store your complete payment card details on our website. Payment providers process payment information under their own privacy policies and security procedures.

5. COOKIES

We use cookies and similar technologies to:

Keep the website functioning correctly
Remember your basket and account preferences
Maintain website security
Analyse website traffic and performance
Support advertising or marketing features where you have consented

Non-essential cookies should only be activated after valid consent has been obtained. More information should be provided in our separate Cookie Policy and cookie consent settings.

6. MARKETING COMMUNICATIONS

We may send you information about products, offers or promotions where you have consented or where otherwise permitted by law.

You can unsubscribe at any time by:

Clicking the unsubscribe link in a marketing email
Updating your account preferences
Contacting us directly

Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

7. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share necessary information with:

Payment processors
Delivery and courier companies
Website hosting and technical service providers
Email and customer communication providers
Accounting, legal or professional advisers
Fraud prevention and security providers
Government authorities where legally required

Service providers may only use your information for the services they provide to us and must protect it appropriately.

8. DATA RETENTION

We keep personal information only for as long as necessary to:

Complete your order
Provide customer support
Maintain legally required financial and tax records
Resolve disputes
Prevent fraud
Enforce our agreements

Retention periods may vary depending on the type of information and applicable legal obligations.

9. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal information outside the United Kingdom.

Where this happens, we take appropriate measures to ensure that personal information receives an adequate level of protection, such as approved contractual safeguards or recognised adequacy arrangements.

10. YOUR RIGHTS

Depending on applicable data protection law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict how your information is used
Object to certain processing
Withdraw consent
Request transfer of your information
Complain to the relevant data protection authority

To exercise your rights, contact:

contact.alphaimperium@gmail.com

We may need to verify your identity before completing a request.

11. DATA SECURITY

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no online system or method of transmission is completely secure.

12. CHILDREN’S PRIVACY

Our website and products are not intended to knowingly collect personal information directly from children without appropriate parental or legal authorisation.

Where required, orders must be placed by an adult or with the permission of a parent or legal guardian.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices, content or security.

You should review the privacy policy of any third-party website you visit.

14. COMPLAINTS

You may contact us first if you have concerns about how your personal information is handled.

You may also have the right to complain to the Information Commissioner’s Office or another competent data protection authority. The ICO recommends that privacy notices clearly explain how personal information is used, shared, retained and protected.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised effective date.

Last updated: 11 July 2026